How long will it take to receive my order?
Expected delivery times for credit-approved in-stock orders:
- Zone 1: 2-4 Business Days
- Zone 2: 3-5 Business Days
- Zone 3: 4-6 Business Days
- Zone 4: 5-7 Business Days
- Zone 5: 6-8 Business Days
- Zone 6: 7-12 Business Days
- Priority: 3-4 Business Days (all zones except Canada)
- Express: 2-3 Business Days (all zones except Canada)
- Parcel Post to Alaska and Hawaii: 30 Business Days
(Items shipped from the manufacturer are not available for shipment to Alaska or Hawaii.)
Shipping times may vary for backordered items, truck-shipped items, and items shipped directly from the manufacturer.
What shipping carriers do you offer?
- Parcel Post
- UPS Ground
- UPS 2nd and Next Day Air
- UPS Canada Ground & UPS Express Saver
- FedEx 2nd and Next Day Air
- Truck Freight: Yellow, ABF, Old Dominion, Lakeville Motor Express, and UPS Freight (depending on your location)
- Truck Freight Express: Yellow Time Critical and ABF Timekeeper (depending on your location)
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
Whenever possible Kotula's ships via a ground carrier (such as UPS). Large or heavy items must be shipped "truck freight" (semi-trailer or flat-bed, not UPS). For an additional fee (charged by the carrier), trucks with lift-gates can be arranged to move your products from the bed of the truck to the ground, at that point it will be up to you to move the product. The carrier will call and schedule the delivery.
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.
If I order more than one item and an item is back-ordered, do I get charged for shipping twice?
Yes, each package is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is prorated.
When can a trace be initiated on my shipment?
- Parcel Post: 14 working days after ship date.
- UPS: 10 working days after ship date.
- Truck Freight: 10 working days after ship date.
How To Use
- Add $24.99 or more of product(s) to your Shopping Cart, click checkout
- Select Standard Shipping as your shipping method.
- Place your order, and enjoy free shipping!
Free shipping is only valid on orders of $24.99 or more. Available only on orders shipping in the lower 48 states, excluding air freight. This offer is only good for U.S. Standard shipping pending credit approval and authorization. No discount code is required to take advantage of this offer. Orders must total $24.99 or more (not including tax, gift cards, warranties, or shipping). Not applicable toward previously purchased merchandise. Free shipping promotion and associated terms and conditions subject to change at Kotula's sole discretion.
What payment methods do you accept?
- We accept the following credit cards: Visa, MasterCard, Discover, American Express
- Now Accepting PayPal
- Purchase orders are accepted via our 24-hour, toll-free sales line at 1-800-685-4845.
- C.O.D. orders are not offered.
Can I place an order now and have it held to be shipped at a later date?
No, we are unable to hold orders. Once the order is placed and approved by our accounting department it will be sent to the warehouse for processing.
How do I change or cancel an order?
Please call Customer Service at 1-800-771-3510 (7AM to 6PM Central Time, Monday - Friday).
How do I know if an item is in stock?
An item's temporarily backordered status is indicated after the product description in your shopping cart. An item is in stock, unless you see Temporarily Backordered in the Status column.
How do you calculate the total cost of my order?
The total cost of your order is equal to the price of your items, plus shipping cost, plus sales tax for orders shipped to some states Please see the Taxes & Exemptions section below for more information and tax-exemption forms.
How long does it take to receive my order when sending check or money order?
- A check will take approximately two to three weeks.
- A money order will take approximately two weeks.
How will I know when Temporarily Backordered items in my order are In Stock? And shipped?
All temporarily backordered items go on a back order status. You will not be charged for the temporarily backordered item(s) or it's shipping costs until the item(s) have shipped. For questions on your order, please call our Customer Service at 1-800-771-3510, or visit our Contact Us page to email your inquiries.
If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
When will my credit card be charged?
Your credit card is charged at the time the item(s) are shipped. However, if your order includes item(s) shipped directly from the manufacturer, your card will be charged when the order is processed.
Where can I receive answers to questions that I have about a particular product?
- Product information is available on our product and category pages.
- You may also contact our product experts toll-free at 1-800-685-4845.
How do I use a promotion received with my catalog on Kotulas.com?
On the shopping cart page, enter the 6-digit promotion keycode located in the blue box within the address label on the back of your Kotula's catalog. See example.
How do I return or exchange an item?
Call our Customer Service at 1-800-771-3510 to acquire a return or exchange authorization. Kotula's can not accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. In addition, go-karts, mini-bikes, scooters, night vision and some winches are non-returnable. Returns of "Factory Shipped" items will be subject to a 15% restocking fee.
What is your return policy?
Items can be returned within 45 days. Refunds are for the cost of product only. After 45 days, the item is subject to warranty and must be authorized by a customer service representative by calling 1-800-771-3510 (7AM to 6PM Central Time, Monday - Friday).
If I return or exchange an item how long does it take to process?
Two to four weeks.
What are the warranties on merchandise?
Products not manufactured by Kotula's are warranted by the manufacturer. Call the nearest service center if you have any questions on merchandise care. Neither Kotula's nor the manufacturer may be held responsible for customer misuse of merchandise. If you call or write about defective merchandise, we must have the invoice number of the item.
What is Kotula's Customer Satisfaction Policy?
We want you to be pleased with your order. If you are not satisfied, please call our Customer Service at 1-800-771-3510 or write to us within 45 days for authorization to return or exchange your merchandise.
What is your low price guarantee?
If within 30 days of your online purchase at Kotula's.com, you find the identical product nationally advertised for less by one of our competitors, we will refund to you 110% of the difference! Nationally advertised low prices found online must be printed out completely with proof of competitor's name and the offer's expiration date clearly visible. To receive your refund, please mail a copy of the advertisement with the offer's expiration date visible, together with a copy of your invoice to: Kotula's Ecommerce Marketing, P.O. Box 1499, Burnsville, MN 55337-0499. Valid on retail price of item only, not on shipping and/or handling charges. No close-outs, misprints, price quotes, coupons, rebates, auction websites or liquidations. Also, not valid on Member Club pricing, Item must be identical make and model#. Competitor product must be available and in-stock at the time of claim. Please allow 6 weeks for processing.
What is your payment policy?
Checks received with orders will be deposited upon receipt. We reserve the right to verify funds with your bank before shipping which may cause a delay of up to ten (10) business days. There is a $20 service charge for all returned checks. All orders are processed assuming they will be shipped complete. However, backorders do occur; these items will be shipped as we receive them. All Non-truck orders paid by credit card will be charged when the order has shipped.
What are my responsibilities for legal compliance?
Kotula's does not in any way warrant that you, the buyer, can lawfully purchase, possess, carry or use air rifles or pistols, blackpowder items, crossbows, slingshots, blowguns, knives or any other item which you may order, under any applicable state and/or local laws. You as buyer, warrant that you have checked those laws, that you are of legal age to purchase these items and that you are not under any legal disability which would in any way affect your ability to lawfully purchase them.
All product names, logos, trademarks, as well as other marks and trade names on this Website are the properties of Kotula's, or their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
The entire contents of this Website, including but not limited to text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information, and software (collectively, "Content") are subject to copyright, trademark, or other proprietary rights or licenses held by Kotula's or a Kotula's affiliate or by third parties who have licensed their rights to Kotula's. All content is copyrighted as a collective work under the U.S. and international copyright laws and Kotula's owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided in this agreement, you may not distribute, publish, transmit, reuse, repost, "and frame" the Content in any manner or sell or attempt to sell the Content.
Accuracy and Content
Kotula's is working hard to ensure that the information provided on the Kotula's site or in any Kotula's catalog or advertisement is accurate and up-to-date but due to the risk that the information may be compromised by software or procedural errors, Kotula's does not guarantee the accuracy or completeness of the information provided on this site or in any Kotula's catalog or advertisement. Kotula's reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping & handling rates are subject to change without notice. We apologize for any inconvenience this may cause you.
Kotula's does not warrant the accuracy, integrity or completeness of the content provided in this Website or in any Kotula's catalog or advertisement, including any advice or other similar information obtained by you from us though this Website or in any Kotula's catalog or advertisement. Kotula's makes no representation that the content provided in this Website or in any Kotula's catalog or advertisement is applicable or appropriate for use in locations outside the United States.
Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Kotula's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Will I need to pay sales tax on my purchases?
Kotula’s currently collects sales tax on purchases shipped to all states and territories except: Alaska, American Samoa, Arizona, California, District of Columbia, Delaware, Guam, Idaho, Illinois, Maryland, Michigan, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Marianas Islands, Oregon, Utah, Virgin Islands, and West Virginia. If you have a valid tax-exemption claim, you must send us a properly completed exemption certificate before ordering. Important points to remember:
- Please make sure all required fields are completed including the type of exemption you are claiming. Incomplete forms will not be accepted.
- A copy of your business sales tax permit is not an acceptable substitute for the state-approved form.
- If you are purchasing items for your own use, we cannot accept a resale exemption certificate. You must pay sales tax on these items.
- Farmers - please note that some states do not allow agricultural exemptions for many of the items Kotula’s sells. Please consult your tax advisor before submitting an exemption certificate.
Tax Exemption Forms:
Please complete the correct form for the exemption you are claiming and fax to: (952) 894-4714 or mail to: Kotula's, Attn: Tax, P.O. Box 1219, Burnsville, MN 55337.
- CT - Contractor's Exempt Purchase Certificate (CERT-141)
- CT - Exempt Purchases by Qualifying Governmental Agencies (CERT-134)
- CT - Manufacturing (CERT-100)
- CT - Purchases of Tangible Personal Property and Services by Qualifying Exempt Organizations (CERT-119)
- CT - Resale Certificate
- CT - Exempt Purchases by an Enrolled Member or by the Tribal Government of the Mashantucket Pequot Tribe or Mohegan Tribe (CERT-127)
- KS - US Govement Exemption Certificate
- KS - University of Missouri Exemption Certificate
- KS - Douglas County Tax Exemption Certificate
- KS - Sales Tax Exemption Certificate
- KS - Integrated Production Machinery and Equipment Exemption Certificate
- KS - Resale Exemption Certificate ST-28A
- KS - Multi-Jurisdictional ST-28M
- KS - Ingredient or Component Part Exemption Certificate ST-28D
- KS - Generic Exemption Certificate ST-28
- KS - Consume in Production Exemption Certificate Form ST-28C
- KS - Agricultural Exemption Cerrticate ST-28F
- TX - Exemption Certificate (01-339)
- TX - Exemption Certificate (01-339-S)
- TX - Exemption Certificate (01-924)
- TX - Exemption Certificate (01-925)
- TX - Resale Certificate (01-339)
- TX - Resale Certificate (01-339-S)
- TX - Resale Certificate, Border States (01-909-1)
- TX - Direct Payment Exemption Certificate
- VA - Resale (ST-10)
- VA - Export Sales (ST-10A)
- VA - Industrial manufacturing, machinery, tools, and agriculture (ST-11)
- VA - Construction contractors (ST-11A)
- VA - VA political subdivisions (ST-12)
- VA - Churches (ST-13A)
- VA - Out-of-State Dealers (ST-14)
- VA - Heating Purchases (ST-15)
- VA - Harvesters of waterway products (ST-16)
- VA - Harvesters of forest products (ST-17)
- VA - Farmers (ST-18)
- VA - Shipping lines (ST-19)
- VA - Multi-fuel heating stoves (ST-23)
THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES
All the content on this site is Copyright 2009 Kotula's. All rights reserved.
Website Usage Restrictions
You may access and view the content appearing on this Website for personal, non-commercial use only. You may download and/or copy portions of the content for personal, non-commercial use only, provided that a) retain all copyright, trademark or other proprietary notices contained on the content, b) do not modify or alter the content in any way and c) do not make content available to any third party. Kotula's reserves complete title and full intellectual property rights in any content that you download from this Website.
You agree to use this Website only for lawful purposes. The following are included, but not limited to, in strictly prohibited actions: i) misrepresenting the identity of a user; ii) tampering in any way with this Website; and iii) conducting any type of fraudulent activity.
Links to Third Party Sites
Please understand that when you access another web site through this one, Kotula's can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other web site.
Communications with Kotula's
We welcome your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to Kotula's will be treated as nonconfidential and nonproprietary. All communications to Kotula's become the exclusive property of Kotula's and you agree that by transmitting any communication you relinquish all rights and interests in same. Kotula's shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. Kotula's shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Therefore, Kotula's discourages you from transmitting information that you do not wish to assign to Kotula's, including confidential information or creative ideas. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that Kotula's may copy all or part of your communication in any response(s) it makes to you.
No Warranties; Limitation of Liability for Website, Kotula's catalog or any type of Kotula's advertisement
In no event shall Kotula's, its Directors, Officers, Employees, Affiliates, Successors, or Assigns or Other Representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability, or other theory, to you, or any other person or entity for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this Website, Kotula's catalog or any type of Kotula's advertisement or any content on this Website, Kotula's catalog or any type of Kotula's advertisement, even if Kotula's or its Representative has been advised of the possibility of such damages. If you are dissatisfied with this Website, Kotula's catalog or any type of Kotula's advertisement and the content contained therein or these Terms and Conditions, your sole and exclusive remedy is to discontinue use of this Website, Kotula's catalog or any type of Kotula's advertisement. If any portion of this limitation is found to be invalid or unenforceable for any reason, then Kotula's total liability to you shall in no event exceed one hundred United States dollars (US$100.00). Some states do not allow the exclusion and limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
No Warranties; Limitation of Liability for Merchandise
All merchandise listed in this Website, Kotula's catalog or any type of Kotula's advertisement are as is (to the extent allowed by law) and, unless otherwise specifically noted, are without warranties of any type, express or implied. Kotula's disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose.
Kotula's disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose.Any liability for consequential, incidental, special, exemplary, or punitive damages is expressly disclaimed. Kotula's liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Shipping - Risk of Loss
All items purchased from Kotula's are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Kotula's is not responsible or liable for any damage arising from shipment.
Low Price Guarantee
If within 30 days of your online purchase at Kotula's.com, you find the identical product nationally advertised for less by one of our competitors, we will refund to you 110% of the difference! Nationally advertised low prices found online must be printed out completely with proof of competitor's name and the offer's expiration date clearly visible. To receive your refund, please mail a copy of the advertisement with the offer's expiration date visible, together with a copy of your invoice to: Kotula's Ecommerce Marketing, P.O. Box 1499, Burnsville, MN 55337-0499. Valid on retail price of item only, not on shipping and/or handling charges. No close-outs, misprints, price quotes, coupons, rebates, auction websites or liquidations. Also, not valid on Member Club pricing. Item must be identical make and model#. Competitor product must be available and in-stock at the time of claim. Please allow 6 weeks for processing.
Kotula's retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Kotula's thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Kotula's expressly consents.
In order to obtain a refund or exchange, prior approval must be given by Kotula's. Please call 1-800-771-3510 (8AM-5PM, CST, Monday through Friday).
Generally, Kotula's will consider returns within 45 days of purchase.
Refunds are for the cost of product only; shipping and handling charges are not refundable.
Due to their product nature, Kotula's can not accept returns of go-karts, mini-bikes, scooters, night vision and some winches.
Kotula's can not accept returns of "drop shipped" items directly from the factory to you.
Kotula's can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed. If said items have been gassed or oiled they need to be taken to an authorized service center for repair which may be covered under warranty.
At Kotula's's sole discretion, Kotula's may impose a fifteen percent (15%) restocking fee on items returned. Returns of "Factory Shipped" items will be subject to a 15% restocking fee.
The Terms and Conditions constitute the entire agreement between you and Kotula's with respect to this Website, Kotula's catalog or any type of Kotula's advertisement. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Kotula's with respect to this Website, Kotula's catalog or any type of Kotula's advertisement. No modification of the Terms and Conditions shall be effective unless it is authorized in writing by Kotula's. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Choice of Law
By use of this Website, Kotula's catalog or any type of Kotula's advertisement, you agree that the laws of the State of Minnesota, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Kotula's or its affiliates.
One or more patents may apply to this website, including without limitation:
U.S. Patent Nos. 5,528,490; 5,761,649; and 6,029,142.
Blue Kwik Tek Hammerhead Sleds (HH XLD SLED BLU)
Manufacture dates: July 2014 – June 2016
Hazard: Handle bar can fail at the weldment, posing possible injury.
Consumers should stop using the sleds immediately and contact Kwik Tek for a replacement Front Steering Assembly.
For more information, call 1-800-624-1297 or email at firstname.lastname@example.org.
Please note, the orange version we are currently selling is a new, improved model and does not have this defect.